After passing a series of tests,(I.Q., grammar, listening, etc.) the next phase of the call center job application process is the interview.
A lot of people are petrified by the dreaded call center job interviews. This springs from that certain feeling that makes your mouth dry and your heart raise while your hands feel cold and a little shaky then slowly, you feel a drop of sweat trickle down the side of your cheek as you wait for your turn to be interviewed. In short, you're nervous!
Easy, chill, relax. That expression is something that I got from a close friend who shared the same interest in helping people gain confidence in facing a crucial step in their job application process... the INTERVIEW. While most people will take it as a walk in the park, sadly, the case is not the same for everybody else. So for those who are having problems with the interview. This is for you.
The first thing that you should do before you go on a job interview or when you are waiting for your turn to be interviewed is to condition your mind. Psyche yourself out.Get rid of any negative thoughts that may serve as clutters in your head. Remember that if you think it, it will happen. If you think that it's hard then it only becomes harder. Tell yourself that you can do it and you're halfway there.
Do not think of the interview as an interrogation, instead, think of it as a conversation between you and an new acquaintance who just wants to know you more. Do not be intimidated by the presence of the interviewer.
If you find this technique difficult, try a different approach. Think about your favorite spot in your house, it can be the living room, your bedroom, the kitchen or even the bathroom. This is what I call, the "comfort zone". When you've come up with your choice, try to imagine the interview room as your "comfort zone", no one can harm you in your comfort zone and you can do just about anything this will keep your anxiety levels at a minimum and you will feel more relaxed in turn this will give you a competitive advantage because you are more alert and you can focus your energy on confidently answering the questions that the interviewer will ask you.
If you still find this difficult, you can try yet another approach, but this comes with a bit of a warning.
Try to think of yourself as the owner of the building/company and imagine the interviewer as a subordinate who is just updating your information. Be careful with this approach though, because this borders on delusions of grandeur, remember that you are also making an impression when you are undergoing the interview and you don't want to come off as too cocky or arrogant, right? Remember that there is a thin line between confidence and arrogance. Remember to do this for the sole purpose of building your confidence, do not internalize the role too much if you don't want to rub the interviewers the wrong way.
When you feel that you're all "psyched out", then you are ready for the next step which is the interview proper.
Once your name has been called by the interviewer and upon entering the room, do not forget to smile, greet the interview and firmly shake hands. Maintain eye contact to convey sincerity. A smile on your face gives the impression that you're enthusiastic and confident. It will also let the interviewer know that you are comfortable with him/her.
When the interviewer starts asking questions, remember that this is a call center job interview, so more often than not, the interviewer is trying to assess your speech prowess so the only way to ace this is to SPEAK UP.Keep on talking. Remember that the interaction you have with the interviewer is limited and therefore you have a very short window period to give out a good impression. Speak clearly and pace yourself. Stretch your statements and steer away from one liner answers. Short answers will just give the interviewer more room for questions. And the next questions are usually harder than the previous ones. So stretch your answers as much as possible.
Towards the end of the interview, the interviewer will ask you if you have any questions. Do not forget to ask questions, this will show the interviewer that you are really interested in establishing a career with them.
Do not forget to thank the interviewer before you leave, a simple courtesy always leaves a good impression.
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